TERMS & CONDITIONS & POLICY
Last updated: 7 September 2026
Welcome to MIMMI.EM.
These terms and conditions apply to purchases made through our online store and are prepared in accordance with applicable legislation and consumer protection rules in Finland and the European Union.
1. Company Information
MIMMI.EM
Business ID: 3250564-4
Address: Närpesvägen 18, 64200 Närpes, Finland
Email: info@mimmiem.com
MIMMI.EM sells muslin towels and other textile products to customers in Finland and Europe.
2. Orders
When you place an order with MIMMI.EM, you will receive an order confirmation by email.
The customer is responsible for ensuring that the name, delivery address, email address and other contact details provided are correct.
If you notice an error in your order, please contact us as soon as possible at info@mimmiem.com. We will do our best to help you make changes before the order is shipped, but changes cannot be guaranteed once the order has been processed.
3. Prices and Payment
All prices are displayed in the currency shown in the online store and include applicable VAT.
Any shipping costs and additional charges will be displayed before the purchase is completed.
Available payment methods are shown at checkout.
MIMMI.EM reserves the right to correct obvious pricing, text or technical errors. If an obvious error has affected an order, the customer will be informed.
4. Delivery
We deliver to Finland and other European countries available at checkout.
The estimated delivery time and shipping cost are displayed when placing your order.
We do our best to deliver within the stated timeframe. Delays may occur due to circumstances involving the carrier or other circumstances beyond our reasonable control.
As a consumer, you have rights under applicable consumer protection legislation in the event of a delayed delivery.
5. Right of Withdrawal – 14 Days
When purchasing online, you normally have the right to cancel your purchase within 14 days without giving a reason.
The withdrawal period normally begins on the day you, or a person designated by you, receives the goods.
If you wish to exercise your right of withdrawal, you must notify us within the withdrawal period.
Contact:
info@mimmiem.com
You may, for example, write:
''I hereby notify you that I wish to exercise my right of withdrawal and return my order.''
Please include your order number and, preferably, the products you wish to return.
6. Returns
After notifying us that you wish to cancel your purchase, the goods must be returned without undue delay and normally no later than 14 days from the date on which you notified us of your decision to withdraw.
The customer is responsible for the cost of return shipping in the event of a withdrawal, unless otherwise stated.
We recommend using a trackable shipping service when returning goods.
The product may be examined and handled to the extent necessary to establish its nature, characteristics and functionality.
If the product has been handled beyond what is necessary and this has resulted in a reduction in value, MIMMI.EM may, where permitted by law, deduct the corresponding amount from the refund.
7. Refunds
When the right of withdrawal has been validly exercised, we will refund the amounts the customer is entitled to receive under applicable law.
Refunds are normally made using the same payment method used for the original purchase, unless otherwise agreed.
Where permitted by law, we may withhold the refund until we have received the returned goods or until the customer has provided evidence that the goods have been sent back.
8. Complaints and Defective Products
If a product is defective, damaged or does not correspond to what was agreed, you have the right to make a complaint in accordance with applicable consumer protection legislation.
Consumers have statutory rights in relation to defective goods. Depending on the nature of the defect and the circumstances, these rights may include repair, replacement, price reduction or a refund.
National legislation may provide consumers with additional rights.
For an approved complaint, MIMMI.EM will cover the necessary costs that, under applicable law, must be borne by the seller.
Please contact us at info@mimmiem.com before returning a product due to a complaint.
9. Damaged Goods on Delivery
If the product is damaged when you receive it, please contact us as soon as possible at:
info@mimmiem.com
Please provide photographs of the product, packaging and any visible transport damage, together with your order number. This helps us process your case more quickly.
10. Product Information
We do our best to ensure that product images, colours, sizes and descriptions are as accurate as possible.
Colours may appear differently depending on your screen, lighting conditions and other technical settings.
Muslin is a textile material, and minor variations in texture, colour and appearance may occur.
Any care instructions provided with the product should be followed.
11. Product Safety
MIMMI.EM strives to ensure that products sold through our online store comply with applicable product safety requirements within the European Union.
Product information, instructions for use, care instructions and any safety information should be followed according to the information provided on the product page or with the product.
If safety-related information or a product recall becomes relevant, affected customers will be informed to the extent required by law.
12. Personal Data
When you shop with MIMMI.EM, we process personal data necessary to handle your order, payment, delivery, customer service, returns and complaints.
Personal data is processed in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).
More information can be found in our Privacy Policy.
13. Cookies
MIMMI.EM may use cookies and similar technologies to ensure that the website functions properly, improve the user experience and, where required, with your consent for analytics and marketing purposes.
More information can be found in our Cookie Policy.
14. Consumer Rights
These terms do not limit any rights that consumers have under mandatory consumer protection legislation.
If any provision of these terms conflicts with mandatory consumer protection legislation, the applicable statutory provision shall prevail.
Consumers within the EU may also have additional rights under the legislation of their country of residence.
15. Contact
If you have questions regarding your order, delivery, return or complaint, you are always welcome to contact us.
MIMMI.EM
Business ID: 3250564-4
Närpesvägen 18, 64200 Närpes, Finland
Email: info@mimmiem.com
We aim to respond to customer inquiries as soon as possible.